1. Automatic refund
Within 72 hours after payment, if platform records show you have not acquired resources, generated or downloaded delivery, or received effective Agent access, you may request an unconditional automatic refund.
2. Appeal refund
- After resource acquisition or after 72 hours, refunds usually require a severe issue.
- Severe issues include severe mismatch, false advertising, malicious code, malicious prompts, unavailable resources, infringement, piracy, unauthorized content, or other major risks.
- The platform may consider orders, delivery, Agent calls, listing descriptions, manifests, report materials, and review records.
3. Report categories
- Plagiarism, piracy, unauthorized adaptation, trademark or brand abuse.
- Malicious code, backdoors, data theft, malicious prompts, or safety-bypass content.
- Severe mismatch, false advertising, commercial-license misrepresentation, or inaccessible resources.
- Secrets, personal privacy, sensitive data, or unlawful content.
4. Access after refund
After a refund, the corresponding entitlement may be revoked, and delivery downloads, Agent access, subscription use, and future use rights may be blocked. You should stop using the related resource.
5. Outcomes
- A confirmed report does not always automatically refund an order; a refund does not always mean a report is confirmed.
- The platform may take different actions against listings, packages, creator accounts, revenue, and delivery access.
- Malicious refunds, false reports, wash trades, extortion, or abuse of appeals may lead to account restrictions.
6. Materials
- Provide listing title or listing_id, order_id, delivery_id, time, screenshots, error messages, and requested outcome.
- Do not send Agent Tokens, passwords, private keys, .env files, or other secrets.