Area
Web app
Login, navigation, marketplace pages, account center, and creator center.
Common signalsPages do not load, login fails, or frontend buttons do not respond.
System status
Relicex status page
This is a static status page explaining the Relicex service areas to check and how to report issues. Until public real-time monitoring is available, use this page, your in-app order records, and the help center as the support path.
Static noticeNot real-time monitoringDownloads and Agent APIOrders, refunds, reports
No public real-time monitoring dashboard yet
If you run into login, marketplace, download, payment, Agent API, upload, or validation issues, save the listing_id, order_id, delivery_id, screenshot, error message, and time, then contact support through the contact page.
RELICEX_API_BASE_URL = https://relicex.com/api
Services
Service areas to check
The items below are not live availability metrics. They are the service areas that matter most when reporting a problem.
Area
Marketplace
Listing search, detail pages, prices, supply, subscription, and commercial licensing display.
Common signalsListing cannot be found, filters behave incorrectly, or price/license data looks inconsistent.
Area
Delivery downloads
Authorized delivery.zip generation, download, receipt, and watermark.
Common signalsDelivery remains processing, download fails, or the browser cannot retrieve the zip.
Area
Agent API
/agent/v1/* endpoints under https://relicex.com/api and Agent Token scope checks.
Common signals401/403, missing scope, or failed quote/request/delivery workflow.
Area
Package upload
package.zip upload sessions, validation, registration, draft listing creation, and risk hints.
Common signalsUpload session fails, validation errors are unclear, or draft listing is not created.
Area
Orders & settlement
Orders, subscriptions, refunds, reports, frozen earnings, reversals, and settlement records.
Common signalsOrder status mismatch, refund entry missing, or earnings/settlement records look wrong.
Troubleshooting
Try these checks before reporting
These details help distinguish browser issues, entitlement issues, backend jobs, Agent Token scope, and asset-specific problems.
01
Check the path
Browser downloads use /downloads/*. The official Agent API base is https://relicex.com/api, and scripts append /agent/v1/* automatically.
02
Check entitlement
Before purchase, subscription use, or Agent access, confirm whether entitlement exists and whether license_scope covers personal or commercial use.
03
Check the token
Agent Token plaintext is shown only once. Do not screenshot the full token; only confirm that its scopes cover the operation.
04
Record context
Keep listing_id, package_id, order_id, delivery_id, error code, time, and screenshots. Do not send .env files, private keys, passwords, or tokens.
Relicex
Having an outage or download issue?
Start with the help center FAQ, then open the relevant order, listing, delivery, or creator-center record for traceability.